Delivery

Delivery is available within Australia only. We aim to dispatch all orders, from regional NSW, within 2 business days.

Shipping Costs & Times

Service	Shipping Time*	Cost
Standard Shipping - Orders over $70	2-8 days	FREE
Standard Shipping - Orders under $70	2-8 days	$15
VIP Express Shipping (Picked & dispatched with priority)	1-5 days	$25

* This is an estimate only and may be subject to delays. Allow longer for rural locations or during peak periods such as Christmas or Public Holidays. In the unlikely event there is an inventory shortage or issue with your order, we will contact you via phone or email.

Authority to Leave

All orders placed online will be sent with ‘Authority to Leave’ selected. If you wish to sign for your order, please make a note on your order. If your parcel cannot be left in a safe place (at drivers discretion), it will be taken to a collection point for pickup or re-delivery will be arranged.

Local Pickup

Free local pickup is available from our warehouse located at 14B Banksia Drive, Byron Bay NSW, Monday to Thursday 9am - 4.30pm. We aim to have your order ready for collection within 2 business days from the date you place your order.

As soon as your order is ready, we will notify you via email.

Your order must be collected within 7 business days from this date. If your order is not collected within this timeframe, Brookfarm has the right to refund your order and allocate the stock to another customer.

Please ensure you bring your order confirmation when collecting your order.

Standard Shipping

Please allow 2-8 business days for delivery based on location. Delivery will be subject to the delivery service selected and depending on location, courier delays may occur outside our control.

Express Shipping

Express orders will be picked and dispatched with the utmost priority. Orders with NSW addresses may have a 1-2 business day delivery from time of dispatch, however all other states in Australia may take up to 5 business days depending on the location. Please expect longer delivery times in peak periods such as the Christmas period or Public Holidays.

International Shipping

Please note, we currently deliver within Australia only. For international orders, please contact us at info@brookfarm.com.au and we can provide a shipping quote.

Customer Service

Our customer service and sales team are available Monday to Thursday 8.30am – 5pm and Friday 8.30am – 12noon. Should you have any questions relating to the progress of your order please contact us on (02) 6620 9500 or info@brookfarm.com.au.