Product Questions
Where are our products made?
We are proudly Australian owned and made. Our entire range is lovingly created in the Brook family kitchen and produced in our bakehouse located in Byron Bay.
Is our gluten free range safe for coeliacs?
Yes, our gluten free products contain no wheat, oats, rye, barley or detectable gluten. We adhere to strict allergen control procedures to ensure our gluten free offerings remain safe and compliant with Food Standards Australia New Zealand (FSANZ) guidelines.
Do our products contain added sugar?
We do not add refined sugar to our products. We use ingredients like dried cranberries, cherries, blueberries, sultanas and currants, as well as Australian bush honey, maple syrup and golden syrup (only in our Wholefood Bars) to add sweetness.
Our sourced dried cranberries, cherries and blueberries contain a small amount of added sugar and oil (less than 1% of the fruit), which keeps them soft, plump and reduces the tendency of fruit sticking together.
You can find the full ingredients list and nutritional information for each product on our website to help you check specific dietary requirements.
We also have low sugar Shop Brookfarm Low Sugar Collection
options and fruit free options Explore Brookfarm's Fruit Free Collection
if you prefer a more savoury and nutty granola taste.
Are there peanuts in our products?
Our products are peanut free and all our production facilities are peanut free. We take great care to ensure our ingredients are peanut free and do not contain any allergens that are not declared on our packs. Many of our products do contain tree nuts - macadamias, hazelnuts, pecans, almonds and pistachios. Please read allergen statements on the packaging and product webpage carefully before consuming.
Are our products kosher?
All our products are kosher, certified by Kosher Australia.
Are our products non-GMO?
All our products are certified non-GMO, by Cert ID.
How should our products be stored?
To maintain peak freshness and quality, store Brookfarm products in a cool, dry place, away from direct sunlight and moisture. For optimal freshness, reseal the packaging tightly after each use.
What oil is used to bake our granolas?
Most of our granolas and toasted mueslis are baked with Australian macadamia oil. It’s a cold-pressed, non-GMO oil that’s rich in monounsaturated fats. Macadamia oil is great for heart health and adds a naturally sweet and nutty flavour that complements our blends beautifully.
A very small amount of sunflower oil is present in some of the dried fruits we use—especially cranberries—which are lightly coated (less than 1%) to prevent sticking and clumping. In the absence of these the cranberries would present as a solid block of very hard berries! Even with the addition of the oil, it requires a fair bit of work by our Bakehouse to break them apart and distribute them evenly when hand mixing and baking. But we prefer to keep the oil level as low as possible.
Additionally, a very small number of products in our snack range use high oleic sunflower oil, which is different from standard sunflower or vegetable oils. It’s higher in healthy monounsaturates and lower in polyunsaturated and saturated fats, making it more stable during baking and better for general health. It also has a healthier Omega 3 to Omega 6 ratio, more in line with oils like olive or macadamia.
We’ve chosen our oils carefully to balance taste, function and nutritional value. While research into certain oils are still evolving, we stay up to date and are committed to making the most informed choices possible for our recipes.
Any tips for serving Brookfarm products?
For the best experience, gently shake the bag before serving to ensure even distribution of ingredients. Our breakfast products are versatile—enjoy them with milk, sprinkle over yoghurt or add to our favourite muffin or smoothie bowl. You can even snack straight from the bag!
Discover great serving ideas at our recipes page Explore Brookfarm Recipes
Where can I learn more about our ingredients?
We believe in transparency and the quality of our ingredients. You can explore our comprehensive Ingredients Glossary. Explore Brookfarm Ingredients Glossary
to learn about each component in our products.
What are the health benefits of macadamias?
Macadamia nuts aren’t just delicious — they’re also packed with powerful nutrients that can benefit our body in surprising ways. Read our blog on the
Read Brookfarm's Macadamia Nuts Health Benefits Blog
and
Read Brookfarm's 33 Facts Showcasing the Macadamia
What is a whole grain?
A whole grain contains all three parts of the grain — the bran, germ and endosperm — making it rich in fibre, vitamins and minerals. Unlike refined grains, nothing is removed during processing, so you get more natural nutrition. Common whole grains include oats, brown rice and quinoa. At Brookfarm, we use whole grains to create nourishing, delicious food that supports our wellbeing.
SHOP
Where can I find your products in store?
Find a Brookfarm Stockist Near You
Can’t find us nearby? We offer free shipping Australia-wide on orders over $70, and our products mostly have a 12-month shelf life—perfect for stocking up.
Thanks for supporting local businesses with us!
Why isn’t Brookfarm available in the 2 major grocers in Australia?
We’re proud to support independent retailers like IGAs, SPARs, Harris Farm, Go Vita, health food stores and local grocers.
Find a Brookfarm Stockist Near You
Can’t find us nearby? We offer free shipping Australia-wide on orders over $70, and our products mostly have a 12-month shelf life—perfect for stocking up.
Thanks for supporting local independent businesses with us!
I live overseas – where can you buy our products?
We currently offer direct international shipping to USA & New Zealand.
If looking to buy in a store near you, we proudly stock our products in 13 countries around the world.
Find Brookfarm International Stockists
Please contact them directly to find out how to find Brookfarm in your region.
Can I pick up my order from Byron Head Office?
Yes. At checkout under ‘Delivery’ select “pick up instore”
Do we sell wholesale to retailers & food service outlets?
Yes,
Explore Brookfarm Wholesale Opportunities
for more information
Online Orders - Australia
Shipping & Free Shipping
Domestic orders: Orders over $70 ship free Australia-wide. Orders under $70 will be charged a $15 flat rate. Express shipping is available for $25.
Please note: Paying $25 for express shipping prioritises your order in our warehouse for faster dispatch, but it does not guarantee delivery within a specific timeframe. Delivery times remain subject to carrier performance and any delays are beyond our control.
International orders: Shipping rates are calculated according to weight at checkout.
Which payment methods do you accept?
We accept online payments via Credit Cards, ApplePay, ShopPay, PayPal, UnionPay and GPay.
What are our returns & refund policy?
We want you to love every Brookfarm product — but if something’s not right, we're here to help and resolve any concerns you may have. For full details on how to return an item or request a refund, please visit our
Brookfarm Returns & Refunds Policy
We kindly ask that all customers treat our team with courtesy and respect during any communications. Our staff are committed to assisting you, and respectful dialogue helps us reach the best outcome for everyone.
When will my order ship?
You will receive a tracking email when the order departs the warehouse, usually within 24-48 hours.
Can I change my order or delivery address after I place my order?
Yes, if the order is still at our warehouse. Please contact us at Email Brookfarm Sales
and we will be able to help you. If our order has already been fulfilled and shipped, we recommend contacting the chosen carrier.
Can I use discount codes on bundles, hampers, cartons or sale items?
Once you have subscribed to our email database, you will receive an email with instructions on how to claim our free gift. If you have any issues, please Email Brookfarm Marketing
Do you deliver to parcel lockers?
Yes, we do! Simply enter your parcel locker details at checkout, and Australia Post will handle the rest.
Online Orders – International
Do you ship internationally?
Yes! We ship to New Zealand and the USA. Our website will automatically detect your region, or you can manually select your country using the region selector.
How long does international shipping take?
New Zealand: 4–8 business days
USA: 6–14 business days. See above “shipping to USA” section for more detailed information.
Please note that customs delays or remote delivery zones may impact these estimates.
How much is international shipping?
Shipping costs are calculated at checkout based on our location and the weight of your order. Free shipping over $70 is only available for Australian orders.
Can I track my international order?
Absolutely. Once our order has been dispatched, you’ll receive an email with your tracking number and a link to follow your delivery.
Who do I contact if my order hasn’t arrived?
If your order is delayed or you haven’t received tracking updates, please Email Brookfarm Info
with your order number. We’re here to help.
Rewards Program
How do I join?
It's easy to get started, simply
Create a Brookfarm Account
Then sign in to our Rewards dashboard by the Rewards button in the bottom left of the website.
When do points start to accrue?
Rewards points accrue from the date your rewards account is activated. Orders placed before this time will not accrue points. Points are accrued in 500 point increments. 500 points must be accrued before your first reward can be redeemed.
When do my points expire?
They have no expiry date. Your points will be available to you until you choose to use them.
Can I refer friends?
Absolutely! Join Brookfarm Rewards and log in to access our referral link in our dashboard. Share it with a friend (new customers only), and you’ll both get $10 off. Your voucher will be emailed after your friend redeems theirs.
How do I view, earn and redeem points?
Click the Brookfarm Rewards gift icon (bottom left of the site) or click here to sign up or log in. Once logged in, you can view your points, earn more, redeem discounts, and refer friends.
Environment & Sustainability
How do I recycle Brookfarm packaging?
We are committed to sourcing the most sustainable packaging available that ensures we maintain our product quality and freshness, whilst recognising the need to adapt as the recycling industry evolves.
Our packaging is a mono-material PE which is the national sustainability standard set for soft plastic recycling.
As the recycling industry works towards new collection systems for soft plastics, there are different methods across each council.
To see which solutions are available in our local council please use the ‘Check Locally’
Visit the Australasian Recycling Label Website
What regenerative farming methods do you use?
Regenerative agriculture allows us to implement a method of farming principles and techniques that pursue land and soil rehabilitation while strengthening the entire ecosystem of the farm.
Learn About Brookfarm's Regenerative Agriculture Practices
and
Read Brookfarm's Nature Based Solutions Blog
What is the Big Scrub and why does it matter?
Discover the story behind Australia’s largest subtropical rainforest and why its preservation is vital.
Read Brookfarm's 'What is Big Scrub and Why Is It So Important?'
What steps are you taking to reduce waste?
Find out how sustainability is embedded in everything we do, from operations to packaging.
Read Brookfarm's Commitment to Reducing Landfill Waste
General
Where can I find the Granohlaah or Essentials range?
Our Granohlaah range is exclusive to Costco. Our Essentials range is also only available in Costco and some select overseas retailers.
Do you offer farm tours?
No, not directly. However, Cape Byron Distillery is part of the Brook family farm with their famous Brookies Gin. Visit where Brookfarm began, and to check out the rainforest and gin tasting experiences or just enjoy the view of the macadamia orchards from the distillery deck while sipping on a gin and pick up some Brookfarm products. Head here for more information:
Plan Your Visit to Cape Byron Distillery
Can I work at Brookfarm?
The Brook family farm is currently a private farm. We do not offer farm work at this time.
Explore Careers at Brookfarm
Need More Help?
Still have questions?
Contact Brookfarm
— we’re here to help!