Returns & Refunds

 

Returns

We do not exchange or refund for change of mind. If you feel you have been shipped a product that doesn’t meet your expectations, Brookfarm is happy to chat and help you out - we want you to love our products and we hope you’ll be with us for life! 

Please contact Customer Service on (02) 6620 9500 or email us at info@brookfarm.com.au in regards to your query.

The Brookfarm online store only processes domestic returns within Australia. We aim to have your return request resolved within 3 working days.

If you have been sent an incorrect product please contact Customer Service within 48 hours of delivery on (02) 6620 9500 or email us at info@brookfarm.com.au. As long as the product is unopened we will arrange the correct product to be sent at no additional cost.

Please note, we do not accept returns for international orders. However, if you experience any issues with your order—such as stock discrepancies or product quality concerns—please reach out to us at info@brookfarm.com.au and our team will be happy to assist.

Customer Service

Our customer service and sales team are available Monday to Friday 8.30am – 5pm. Should you have any questions relating to the progress of your order please contact us on (02) 6620 9500 or info@brookfarm.com.au.